Job Description

Pre-Registration Specialist 

Position Summary  

Austin Retina Associates is seeking a responsible, self-motivated individual to assist in providing unparalleled patient satisfaction while collecting and entering Medical insurance, Providing good faith estimates, and other office duties supporting the patient access department.

Duties/Responsibilities 

• Collect and enter insurance data for patients derived from chats, phone calls, or emails
• Update patient demographic information
• Create and provide good faith estimates including self-pay or insured options through text, email, or written document 
• Post patient payments
• Open & distribute mail, upload and communicate fax correspondence, and enter all authorizations
• Will scan and input data into EMR/EHR systems including AMD and MDI
• Update referring physician information into EHR
• Maintain daily and weekly reports
• Answer incoming and transfer call
• Other duties as assigned

Required Attributes  

• Master multiple computer systems including Google, MicrosoftOffice, Teams, data management
• Ability to develop and maintain strong relationships with referring physicians, coworkers and patients
• Strong organizational and follow through skills while accommodating competing demands and priorities

Preferred Attributes 

• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values
• Excellent organizational and time management skills ensuring all tasks are completed in a timely manner satisfactory to the organization with ability to independently manage workflow
• Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor
• Bilingual in Spanish
• Experienced with health insurance verification and physician referrals tracking 

Position Details 

• Schedule approximately 7-4 or 8-5 during weekdays
• Hourly pay, FLSA non-exempt, eligible for overtime

Physical Demands and Requirements 

Prolonged standing and walking, some sitting, talking and hearing both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 10 pounds on occasion. Specific vision abilities required by this job includes viewing multiple computer screens, close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.

I understand the requirements of the role that I am applying for.

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