Job Description

Washington, DC | On-Site| $102,500 - $112,500 | Washington Post Top Workplace 

Lead with purpose and help transform how care is delivered. Community of Hope is seeking a Lead Nurse Navigator to guide a team delivering high-quality, patient-centered care coordination for individuals with complex health and social needs. You’ll play a key role in improving outcomes, reducing hospitalizations, and helping patients navigate the healthcare system with confidence. This is a full-time position located at our Marie Reed Health Center in NW DC. 

Our Approach and Values:

We care for families by providing direct services with a focus on prevention, healing, and wellness.

We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.

We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.

We embrace the diversity of our community , welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.

We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

What You'll Do:

• Develops the clinical elements of an individual care plan, including a full biopsychosocial assessment of patient needs, in consultation with other health team members.
• Ensures that care plans are in agreement with provider orders and COH standards of care for chronic diseases.
• Monitors the patient’s health status and documents progress toward the goals contained in the person-centered plan of care, including amending the plan of care as needed.
• Implements the person-centered plan of care through appropriate linkages, referrals, and coordination with needed services and supports.
• Works with health care team members within and outside of COH, including caregivers, to ensure continuity of care and reduce fragmentation, duplications, and gaps in treatment.
• Facilitates patient empowerment and quality of life by promoting educated, independent patient choice on all aspects of care.
• Provides education to patients and caregivers to allow them to better understand health condition, medications, and self-care skills.
• Counsels patients on the appropriate utilization of health services in order to avoid unnecessary utilization of emergency rooms and hospitals.
• Evaluates the quality of care in care-management panel through a clinical and value lens by assessing appropriate levels of care and support services for own patient panel and panels of all Nurse Navigators.
• Schedules work load for maximum efficiency. Manages panel of approximately 150 patients in conjunction with other team members.

Must-Haves:

• Bachelor of science degree in nursing required.
• A current, unencumbered DC Registered Nurse license with current CPR certification required.
• BLS Certification required.
• Knowledge of primary care and health maintenance required.
• Ability to work with computers and electronic health records required.
• Strong verbal and written communication skills required.
• Strong organizational skills with an ability to multitask required.
• Demonstrated cultural competence in communicating with low-income populations required.
• Demonstrated ability to function effectively in a team required.
• Ability to travel between COH sites or relocate to a different COH site on a full or part-time basis required.
• Ability to work Saturdays and evenings required.
• Proof of required vaccinations is required. This includes, but may not be limited to, Flu. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

Nice-to-Haves:

• 1-2 years of supervisory experience preferred.
• Experience with educating patients with chronic health conditions preferred.
• Bilingual in Spanish, Amharic, or French preferred.

Why You'll Love Working Here!

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner
• 8-hour workdays with paid lunch
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding
• Medical, dental, vision, life & disability insurance + 403(b) retirement
• Leadership development, internal promotions and career growth opportunities
• A culture grounded in equity, compassion, and well-being

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided: 50,000+ medical visits 6,300+ dental visits 17,000+ emotional wellness visits 1,384 families and 220 individuals with housing/homelessness prevention services Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.

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