Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Chicago &##129366;&##128293; Banter Marketplace is growing, and were looking for a skilled Assistant Head Baker to support our bakery leadership team. This is a hands-on, production-focused role with opportunity to grow into more responsibility over time. Why this...
...outside of Cipla's US Subsidiaries or Affiliates. Job Title: EHS Specialist FLSA Classification:Full-Time, Exempt Professional Work Location:Fall River, MA Work Hours: General Shift: 8 AM - 5 PM (may very based on business needs) Reports To: Associate Director, EHS Pay...
Blink UX is the product design firm crafting your next breakthrough. We partner with ambitious companies like Amazon, Google, and NASA... ..., NYC, NJ, DE What You'll Be Doing Develop and implement content strategies for products and features, ensuring align with user...
Job Title: MRF (Material Recovery Facility Manager)/ Recycling Manager Employment Type: Full-Time Company Overview: Our client, a leader in waste and recycling services, is seeking an experienced MRF Manager to oversee the operations of their Material Recovery Facility...
...FREE CDL TRAINING Why Drive with us? No Experience Required: On-the-Job training provided Competitive Wages Flexible Schedule Opportunity to receive payment while off for School Breaks & Summers Opportunities to earn more during the day Activities...