Job Description

About Nubank

Recognized by Time as one of the world’s 100 most influential companies, Nu (NYSE: NU), the largest independent digital fintech is a $70.8B financial-technology powerhouse redefining digital banking. Since its founding in 2013 by David Vélez, Cristina Junqueira, and Edward Wible, Nu has grown to serve over 123 million customers in Brazil, Mexico, and Colombia, with a mission of eliminating financial complexity and empowering people through intuitive, low-cost, and innovative customer experiences.
Our product suite spans digital checking and savings accounts, credit cards, lending, instant payments (Pix in Brazil, SPEI in Mexico, PSE in Colombia), insurance, and investments.

To help us grow and fight complexity we are looking for an experienced Content Designer to join our Design team.

Once here, you will:

• Co-design with Product Designers to deeply understand user's pain points and feelings at every step of all our customer journeys.
• Partner with UX Researchers in order to analyze and understand research results of the project where you have the challenge of creating the texts.
• Work with Designers, Brand Managers, Product Managers and Copywriters to help set the vision and storytelling for content and drive cohesive product narratives across multiple platforms and touchpoints.
• Write clear, consistent, and concise user-interface content, emails, and push notifications following Nubank's UX Content Guidelines.
• Represent and advocate for Content Design across different teams.
• Propose research and A/B tests to deliver better content and guarantee a more inclusive work, as well as ensure people-centered decision making.
• Build a deep understanding of the product audience and peculiarities to help to improve our current UX Content Guide.

What do you need to be part of the team?

Must have:

• Great communication skills to showcase and share content centered work.
• Must be influential and passionate to align and bring other team members to understand content design decisions and concepts.
• Draw the line and the standard for content design at Nubank with a global perspective.
• Impact and data driven decision makers focused on end to end solutions.

Nice to have

• Moderation, scripting and other forms of research.
• Experience in Fintech industry
• Design principles and applicable skills in prototyping
• Writing abilities in editing, journalism, creative or others

Desirable tool management:

• Figma, sketch or alike prototyping platform knowledge.
• Notion or other types of dynamic content documentation.
• Typeform or alike written research experience.
• Miro or similar white boarding tools for workshopping.

Something very important we would like to mention: if you think that you do not meet all and every one of these requirements, please apply. We would love to meet you and we know that each person has a different experience. We have different projects and goals, perhaps your professional experience fits one of them!

Benefits

• Opportunity of earning equity at Nubank
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• Extended maternity and paternity leaves
• 401K
• Saving Plans - Health Saving Account and Flexible Spending Account
• Work-from-home Allowance

Diversity and Inclusion
We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.

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