Contact center engineer Job at Kforce Technology Staffing, San Francisco, CA

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  • Kforce Technology Staffing
  • San Francisco, CA

Job Description

Salary: $123,000 - 163,000 per year Requirements:

  • High School diploma or GED is mandatory; a degree is preferable
  • Experience with Zendesk and Oracle Fusion Cloud is beneficial, with a strong preference for Five9
  • Background in banking or fintech is essential
Responsibilities:
  • Join our Contact Center Platforms team to support the development and maintenance of various contact center platforms, including Five9, Verint, LiveVox, Zendesk, and Oracle Fusion Service Cloud
  • Provide frontline (Level 1) support and administration (Level 2) for contact center systems
  • Assist users and manage triage, ensuring efficient service delivery
  • Configure platforms and oversee workflow management to enhance system performance
  • Optimize systems to ensure reliable communication via voice, email, and chat channels
  • Create and manage email profiles, campaigns, and templates for Five9
  • Update branding elements in email templates, including the banks name, logo, and signature details
  • Validate quality of email, voicemail, and IVR changes on the Five9 platform
  • Ensure proper routing and configuration of email addresses in Zendesk and update related macros and templates
  • Maintain and update ODA chatbot with relevant branding information in the Oracle Fusion Service Cloud
Technologies:
  • Cloud
  • Support
  • Oracle
  • Zendesk
  • AI
  • DevOps
  • LESS

More:

We are Kforce, seeking a Contact Center Engineer to join our dynamic Contact Center Platforms team. This position is essential for managing and supporting our contact center systems, ensuring they operate efficiently to facilitate seamless customer communication. We offer competitive compensation and comprehensive benefits, including medical, dental, vision insurance, 401(k), and paid time off for salaried employees. Join us in a collaborative environment focused on innovation and excellence in customer service.

last updated 18 week of 2026

Job Tags

Full time

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