Call Center Representative Job at Conejo Services, Newbury Park, CA

ZFRxbVRIWGlpRjVxSGN0b1g3T0ZReG91Rmc9PQ==
  • Conejo Services
  • Newbury Park, CA

Job Description

At Conejo Services, customer service is our #1 priority. We don't just see a job when we come to a customer's door, we see an opportunity to build a relationship. Our goal is to continue to build the most qualified team in Southern California. We are looking for a skilled Call Center Representative with a great attitude and strong work ethic.

DUTIES AND RESPONSIBILITIES

  • Receive a high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution
  • Make high volume of outbound calls to new and existing clients to book or change appointments.
  • Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
  • Express empathy and compassion, taking full ownership of the client’s satisfaction
  • Proactively gain and maintain a full understanding of our portfolio of products and services
  • Effectively summarize and relay information received to both clients and internal customers
  • Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
  • Efficiently enter accurate and detailed records of customer interactions and actions taken,
  • Consistently follow order entry guidelines with minimal errors
  • Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
  • Other duties as assigned by management.
This job description shall not be construed as a complete listing of all miscellaneous, incidental, or other functions that may be assigned from time to time.

QUALIFICATIONS

  • At least one year of relevant work experience (construction or home service company experience a plus)
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  • Ability to multi-task, organize, and prioritize work.
  • Bi-lingual in English and Spanish is a plus but not required.
  • ServiceTitan experience a plus
SCHEDULE
  • Five days a week
  • MUST be flexible to work weekends
  • MUST be able to work until 6pm
BENEFITS
  • Medical, Dental, and Vision insurance
  • 100% paid life and disability insurance
  • 401K Retirement plan
  • Paid sick days
  • Paid Vacation

Join our dedicated team of professionals where your skills will be valued, and your contributions will make a difference!

*Conejo Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Tags

Full time, Work experience placement, Flexible hours, Weekend work

Similar Jobs

Pro Group Logistics

Office Administrator Job at Pro Group Logistics

 ...accounts receivable/collections, posting payments, customer billing, and other general office administration duties. Our company outsources the full charge bookkeeping so this role is supportive to that function as well as other non-accounting office tasks. Pro... 

Stryker

Associate Sales Representative - Desert Southwest - Patient Care Job at Stryker

 ...changing peoples lives and making healthcare better. What you will do As an Associate Sales Representative you will promote Stryker Medical products to doctors, nurses, and appropriate staff personnel while providing excellent customer service and developing the... 

Sunrise Senior Living

Wellness Nurse RN Job at Sunrise Senior Living

 ...239510 JOB OVERVIEW The Wellness Nurse is responsible for monitoring the health...  ...residents and provides leadership support and assistance with resident care and services....  ...required. Graduate of approved college/school of nursing Maintains a current state/provincial... 

Sandia Vista Senior Living

Dining room Server Job at Sandia Vista Senior Living

 ...maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and... 

Munson Healthcare

Nurse Navigator - Urology Clinic Job at Munson Healthcare

 ...through improvement huddles, employee surveys, and town hall meetings Job Description A Day in the Life~ As the Nurse Navigator, you will coordinate and manage the care ofgeneral surgicalpatients to ensure continuity of care delivered with compassion,...