Job Description

Job Title: Customer Service Representative
Job Location: East Hartford, CT 06108
Assignment Type: Full-time, Onsite
Schedule: Monday Friday, 8:00 AM 4:30 PM
Weekends Off

Position Summary:

• We are seeking experienced Senior Customer Service Representatives to serve as the first point of contact for program applicants and recipients in a high-volume call center environment.
• This role requires strong communication skills, empathy, professionalism, and the ability to resolve customer inquiries efficiently while maintaining a high level of accuracy and customer satisfaction.

Responsibilities:

• Answer inbound calls from applicants and recipients regarding social service programs.
• Provide accurate program and account information while ensuring a positive customer experience.
• Document all customer interactions accurately and thoroughly.
• Follow established scripts, procedures, and compliance guidelines.
• Communicate clearly and professionally while assisting callers with questions or concerns.
• Handle sensitive and confidential information appropriately.
• Identify trends in caller concerns and communicate feedback to leadership.
• Resolve difficult customer situations with empathy, patience, and professionalism.
• Meet and exceed performance standards related to call quality, productivity, and customer satisfaction.

What You'll Receive:

• Paid training
• Stable Monday Friday schedule
• Weekends off
• Supportive team environment
• Opportunity to work in a structured and professional call center setting

Qualifi:cations

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Minimum of 6 months of call center experience required.
• Associate degree or higher may substitute for call center experience.
• Must be able to pass a 30 WPM typing test.
• Strong verbal and written communication skills.
• Excellent attendance, reliability, and work ethic.
• Ability to navigate multiple software applications simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Comfortable handling high-volume inbound calls in a structured environment.
• Must be able to successfully pass a criminal background check and drug screen.
  
  
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