We are building an exceptional place to work and are looking for exceptional individuals to join us on that journey. At Reinvigoration, we treat our colleagues with the same care and respect as our clients.We’re looking for people who share our values and authenticity in how we work with both colleagues and clients.
We are seeking a motivated and customer-focused Call Center / Contact Center Representative to handle inbound and outbound calls, provide excellent service, and support the company’s sales or customer service initiatives. The ideal candidate is friendly, patient, and skilled at solving problems while representing the company professionally.
Key Responsibilities
Handle inbound customer inquiries via phone, email, or chat
Make outbound calls to follow up with leads or clients
Provide accurate information about products, services, or policies
Troubleshoot issues and escalate when necessary
Document all customer interactions and update CRM records
Achieve daily or weekly call targets and service quality standards
Assist with customer retention, upselling, or cross-selling opportunities
Collaborate with team members and supervisors to improve processes
This position is open to applicants located in the United States only. Candidates must be authorized to work in the U.S.
Requirements
Previous experience in a call center, customer service, or sales role
Excellent verbal communication and active listening skills
Comfortable using CRM systems or call center software (e.g., Salesforce, HubSpot, Zendesk)
Ability to handle high call volumes professionally
Problem-solving and multitasking skills
Positive attitude and team-oriented mindset
Preferred Qualifications
Experience in inbound and outbound calling
Knowledge of products/services in your industry
Ability to meet or exceed KPIs such as call resolution, customer satisfaction, and sales targets
Key Skills
Communication and interpersonal skills
Customer service and problem-solving
Organization and attention to detail
Typing and CRM proficiency
Adaptability and patience under pressure
Our perks:
Flexible working - Choose a remote arrangement that suits you as long as it meets the business needs
Matched pension - Contribution of 5% from day one
Annual leave - 28 days annual leave (plus bank holidays) to include 3 days to be taken between Christmas and New year or for a religious celebration of your choice
An extra day off - To celebrate your birthday
Leave purchase - An opportunity to purchase additional annual leave each year
Comprehensive Private Medical Insurance – Outstanding cover, with the option to add partner and children
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