Business Operations Integration Manager (Remote — Southeast/Midwest/South-Central U.S.) Job at MySpectrum, Richmond, VA

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  • MySpectrum
  • Richmond, VA

Job Description

MySpectrum Counseling & Coaching (Inc. 5000 #244 in 2023) is hiring an operations leader to run our weekly execution engine and drive measurable improvements across the client flow: inquiry → intake → scheduling → first appointment → clinician utilization .

Remote location focus: We are prioritizing candidates located in the Southeast, Midwest, and South/Central U.S.
Examples include: GA, NC, SC, TN, FL, AL | OH, IN, MI, MO, WI, IA | TX (outside Austin), OK, KS .

Responsibilities

  • Run weekly cadence: KPI scorecard, accountability meeting, action tracking

  • Improve intake/scheduling workflows; create/enforce SOPs + QA

  • Track demand vs capacity and drive utilization

  • Lead projects end-to-end (scope → delivery)

  • Manage a lean admin model: 4 offshore (PH) + ≤2 onshore via workflows and metrics

  • Coordinate operational handoffs with billing/RCM support to reduce preventable issues

Requirements

  • 5–10 years operations experience (healthcare/services preferred)

  • Proven KPI/scorecard ownership + follow-through

  • Remote/offshore team management using SOPs, QA, and metrics

  • Strong project execution; calm, direct communicator

Preferred

  • Behavioral health ops

  • TherapyNotes, Zendesk, or similar workflows

  • Dashboards/reporting and basic forecasting

How to apply

Apply with your resume and answer these 2 questions:

  1. Share one example of an operations improvement you led (what you changed + the measurable result).

  2. Describe your experience running weekly KPIs/scorecards and managing a remote/offshore team (cadence + tools you used).

Job Tags

Remote job, Full time

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