Bilingual Customer Service Representative
Location: Frisco, TX | Onsite
COMPENSATION & SCHEDULE
• Pay: $22.63/hour if Spanish Bilingual
• Schedule: Must be available for a shift between 8am–10pm, including at least one weekend day per week - Training 9:30am- 6pm CST
• Employment Type: Long-term temporary
• Start Date: May 18th
ROLE IMPACT
The Chat Customer Service Representative helps customers in real time through online chat, providing quick and accurate answers about their event tickets. This role ensures a smooth and positive experience by resolving customer questions efficiently and clearly. The representative may also assist with customer emails when needed.
KEY RESPONSIBILITIES
• Respond to customer inquiries through online chat regarding event ticket orders, availability, cancellations, and date changes
• Provide accurate information about event parking and parking passes
• Use internal systems to research customer issues and process updates or changes
• Maintain professionalism and accuracy in all written communication
• Assist with email responses or phone support as needed
MINIMUM QUALIFICATIONS
• Must be bilingual in Spanish and English
• 2+ years of experience in a call center, administrative, or office-based customer service role
• Strong written communication and reading comprehension skills
• High school diploma or equivalent required
• Ability to multitask and manage multiple chat conversations efficiently
• Commitment to long-term engagement in the role
CORE TOOLS & SYSTEMS
• Live chat and messaging platforms
• Microsoft Outlook / Office Suite
• CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or similar)
PREFERRED SKILLS
• Experience with event ticketing systems or e-commerce platforms
• Familiarity with remote customer support tools and workflows
• Strong problem-solving and time-management abilities
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