Job Description

Job Responsibilities:

• Review weekly operational and performance reports for accuracy and relevance.
• Analyze data to identify trends, gaps, and opportunities for improvement.
• Recommend and support implementation of process changes based on insights.
• Present findings clearly and concisely to stakeholders.
• Create operational tickets based on identified issues or stakeholder requests.
• Track tickets from initiation through resolution, ensuring timely updates and follow-through.
• Coordinate with internal teams to resolve issues and close tickets efficiently.
• Maintain a running log of all tickets, including creation date, status, progression notes, and final outcomes.
• Ensure logs are updated regularly and accessible for reporting and audit purposes.
• Provide summaries or dashboards of ticket activity to leadership as needed.
• Partner with cross-functional teams to ensure alignment of priorities and execution.
• Communicate clearly and professionally with stakeholders at all levels.
• Organize and facilitate discussions to resolve issues and drive improvements.

Skills:

• Data Analysis, Ticket Management, Excel, Power BI, Tableau, Jira, ServiceNow, Zendesk
• Experience with reporting tools (e.g., Excel, Power BI, Tableau).
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk)

Education/Experience:

• Bachelor's degree preferred

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